Learning Management Systems Administrator
Job Title: | LMS Administrator |
Department: | Education |
FLSA Status: | Exempt |
Reports to: | Manager, Learning Technologies |
The following describes the various aspects of the designated job. Some or all of these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME.
Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).
JOB OVERVIEW
Under general supervision, this technical and creative professional will take full ownership of the ACGME's learning management system (LMS). The LMS Administrator will be responsible for managing the configuration and customization of the LMS in close collaboration with the Distance Learning team and other stakeholders, and develop new technical solutions and organizational processes to improve daily workflow around the system and improve site navigation and the overall user experience. Additionally, this role will be the primary point of contact for all day-to-day LMS-related tasks, including managing accounts and permissions, onboarding new users, enrolling users in courses, troubleshooting problems, and distributing standard or customized reports on end-user activities.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Configures, customizes, and optimizes the LMS to consistently meet the needs of the ACGME.
- Manages user accounts and permissions, including setting up new users and troubleshooting login issues.
- Provides technical support to users and troubleshoots any issues that may arise relating to system operations, both front- and back-end; when necessary, collaborates with vendor to manage operations and respond to technical issues.
- Periodically reviews and updates e-learning content and ensures it complies with ACGME and federal e-learning standards.
- Works to automate various processes and tasks within the LMS.
- Collaborates with internal stakeholders to ensure the LMS is meeting the needs of our organization.
- Maintains strong knowledge of LMS architecture and design to conduct regular system maintenance, upgrades, and testing; when necessary, researches, tests, and integrates new plugins and tools.
- Develops reports on course completion, user data, and system performance.
- Functions as an active member of the Distance Learning team, contributing to larger team projects and activities, and expected to participate in team activities on a regular basis.
- Other duties as assigned.
QUALIFICATIONS
Minimum
- Bachelor's degree in computer science, management information systems, or a related field
- Five years' experience with LMS administration in a corporate or non-profit setting
- Two years' experience with web development technologies
- Proficiency in using Adobe Acrobat and Microsoft Office software, including Word, Excel, PowerPoint, Outlook, and Teams
Preferred
- Master's degree in a technical or business-related area
- Experience managing the Thought Industries LMS
- Experience integrating APIs with an LMS
- Professional experience with CSS
- Experience with business intelligence systems, including Google Looker
- Knowledge of LRS and xAPI capabilities for tracking SCORM data
- Knowledge of JavaScript
REQUIRED KNOWLEDGE, SKILL SETS, AND ABILITIES
- Strong technical skills and ability to troubleshoot issues
WORK ENVIRONMENT/CONDITIONS
- Most of the work performed is normally done in the ACGME office and/or home office with the typical physical demands of an office environment.
The ACGME is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. The ACGME welcomes differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity, or expression status. All applicants who share this goal are encouraged to apply.