Tech Express Program Manager
High Rocks is a leader in transforming the lives of young people and the impact they have on their communities in West Virginia and beyond. High Rocks is an award-winning non-profit with our main offices in Hillsboro, WV.
The High Rocks team is dynamic and inspiring; team members work together to achieve great results, guide the direction of the organization, represent High Rocks in regional partnerships, work together to tell the story of High Rocks to the world, and build relationships with funders and other partners so that we can provide our programs free-of-charge to young people in West Virginia.
High Rocks offers a generous total compensation package, including a flexible workplace policy, competitive salary, contribution toward health insurance and retirement, five weeks of paid vacation, a beautiful, dynamic, family-friendly workplace, and opportunities for professional growth. High Rocks is an equal-opportunity employer.
Please feel free to reach out to us with any questions about High Rocks or our openings by emailing sarah@highrocks.org
Tech Express Program Manager – Ready to make an impact with your tech expertise while mentoring hungry young minds? Want to help build promising career pathways in technology for our communities? Believe in helping our young people stay and thrive in the state? Join High Rocks as a full-time Tech Express Program Manager and help transform the tech workforce in West Virginia. Tech Express is a new home-grown genius bar; we live up to our motto - "taking the tough out of tech." This position works directly with young people in an on-the-job, earning-and-learning training program while building partnerships to help them earn money, earn certifications, earn a 2-year or 4-year degree, and get a good job in the tech sector, including remote jobs. This person will drive the growth of our Tech Express business, which offers 1) tech support and computer repair, 2) e-waste upcycling and recycling, and 3) community workshops in tech and digital literacy – all with our young people as business partners along the way. This position will continue to build Tech Express as a thriving pilot program for IT, Computer Science, and Cybersecurity career pathways in West Virginia while cultivating partnerships with colleges and industry partners. Bring your passion, innovation, and mentorship skills to empower the next generation and revolutionize the tech workforce landscape.
Salary: $40,000 – 55,000 depending on education and experience. Based in Lewisburg, WV, this position is full-time, at-will, and eligible for benefits, including flexible workplace, health, vacation, retirement, and professional development opportunities.
Responsibilities:
- Maintain and grow a successful tech support and computer repair business following a social enterprise model.
- Teach and mentor workforce trainees, interns, and program staff, including college students.
- Recruit, train, retain, and place career-pathway program participants.
- Point of contact and coordinator for internal IT support.
- Improve digital literacy and tech skills through community engagement, workshops, and outreach efforts.
- Drive business development and marketing, social media, and community outreach to reach sales targets.
- Build a thriving and scalable pilot for IT, Computer Science, and Cybersecurity career pathways with earning-and-learning and on-the-job training opportunities.
- Customize program goals to meet industry hiring needs.
- Lead job placement for successful trainees by cultivating and maintaining industry relationships and tracking job retention for program alumni.
- In collaboration with Head Technician, develop, document, and streamline strong business practices for Tech Express technicians to follow.
- Supervise Head Technician, and supervise AmeriCorps members and other trainees with Head Technician.
Minimum Qualifications:
- A Bachelor's degree or equivalent experience is strongly recommended.
- Strong oral and written communication skills.
- Technology skills and IT confidence.
- Mentoring experience.
- Time, project, and personnel management skills.
- Some travel is required.
- A background check is required since we work with vulnerable populations and Workforce WV. Must be able to pass a drug screening.
Reports to: Hub Manager
To apply: Please send a letter of interest or cover letter, résumé, and references to High Rocks, Attn: Sarah Riley: sarah@highrocks.org. All current High Rocks positions are viewable at www.highrocks.org/openings. High Rocks Educational Corporation is an innovative team environment with a solid mission to educate, empower, and inspire young people in West Virginia.