IT Specialist I

POSITION ANNOUNCEMENT: IT SPECIALIST I

The IT Specialist I is part of Lowell Observatory’s Technology Department. This position provides support for general operations, troubleshooting, and maintenance of IT systems; assists users and performs routine tasks in the administration of IT systems and infrastructure; responds to and tracks service desk tickets and inquiries from cradle to grave, providing first call resolution where possible and escalating tickets through priority queues when necessary; works closely with other IT personnel to identify and resolve problems quickly and efficiently. Must have excellent customer service skills and the ability to work with all disciplines in this growing company. Work will be performed primarily at Lowell Observatory’s main campus on Mars Hill and potentially at remote sites on Anderson Mesa and Happy Jack. This position reports to the IT Systems and Network Administrators. 

RESPONSIBILITIES
● Maintain campus-wide printers to include keeping track of inventory and troubleshooting
● Provide first line IT support for local and remote users
● Answers calls and responds to email and helpdesk requests
● Assist Help Desk users with troubleshooting of computer-related issues including, but not limited to, virus removal/password resets/email setup/software installs
● Documents problem reports and resolutions in helpdesk software
● Assists users with changes in cloud hosted VOIP system
● Provide A/V support for conference room settings
● Other duties as assigned 

QUALIFICATIONS AND EXPECTATIONS
● Attention to detail
● Works well with others and communicate effectively both orally and in writing
● Is capable of completing tasks on schedule
● Is reliable, self-motivated, and safety-conscious
● Is a fast learner, good at adapting to new versions/types of software as they are adopted
● Demonstrate good social skills in a professional manner
● Should possess solid understanding of computer/printer anatomy and operations
● Experience with academic computing environments, software packages desired
● Experience with Microsoft Office, Google Workspace, and other office productivity software desired
● Experience with 2 factor authentication, cloud-based authentication mechanisms and account management
● Experience with computer hardware, knowledge of how components are connected and associated troubleshooting
● Experience with managing users and extensions in a cloud based VOIP systems desired
● Experience with Microsoft Windows/Server operating systems, including installation and configuration
● Basic knowledge of how to navigate through Linux command lines
● Basic knowledge of networking
● Valid Driver’s License

EDUCATION AND EXPERIENCE
Candidate should be working towards or have obtained an Associates of Applied Sciences degree in information systems, computer science, or related field. Experience in customer service is a plus. 

WORKING CONDITIONS
This position works at elevations above 7000 feet with occasional outdoor work in potentially unfavorable conditions. The work requires a moderate degree of climbing, walking, bending, reaching and lifting up to 50lbs. Long periods of standing or sitting at a computer are required. Must be able to run cabling, which occasionally involves working under, behind and around office furniture.

A valid driver’s license or ability to obtain one is required. Driving in winter conditions on mountain roads is to be expected. The position may include periods of night-time work, and weekend and holiday work will occasionally be required to support ongoing observatory operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Status: Regular, Full-Time 40 hours a week
Hours: Work hours vary and are subject to the needs of the Observatory, but normally will be 8am to 5pm Monday through Friday with overtime available for special projects or events. 
Compensation: $22-$28 per hour DOE
Benefit Eligible: Yes*
FLSA Classification: Hourly, Non-Exempt
Location: Flagstaff, Lowell Observatory’s Mars Hill Campus

Interested? Click the Apply Button Below:

• Attach Standard Application (Found on our Website)
• Resume
• Letter of Interest addressing your qualifications
• Phone numbers and email addresses of three references