Association Manager
Executive Director Community Manager
Tamarack Trails Community Services Association, Inc., a well-established and vibrant homeowners association with 320 homes, is seeking an experienced property/community manager. Located on Madison's west side, we are an active and engaged community. Amenities on our wooded 50-acre property include a clubhouse, pool, tennis courts, and walking trails. Skills in budgeting, financial management, staff supervision and human resources, oversight of maintenance and landscape management, and monitoring of contractors are necessary. Strong technology skills are a must, along with creative problem-solving ability. A personality that is professional and outgoing with strong interpersonal skills will be the most successful in working effectively with homeowners, staff, and Board of Directors. Recent experience in managing a homeowners association is highly desired. This is an exceptional opportunity for a qualified individual to be a part of a community in which owners take great pride. If you think you might be the right manager for us, please forward your resume, cover letter, or other information to describe your education and experience to Tamarack Trails at 110 S. Westfield Road, Madison, WI 53717.
The Tamarack Trails Community Services Association ("TT") Association Manager is responsible for overseeing the day-to-day operations of TT. The position requires varied skills and abilities. The Association Manager, working with the Board of Directors, carries out assignments using best practices to identify issues, conduct analyses, and make recommendations.
Four major focus areas for the position are:
- COMMUNICATION SKILLS in working with staff, vendors, the Board and committees
- SUPERVISORY SKILLS relating to the Association's staff
- FINANCIAL MANAGEMENT relating to the Association's budget, administration of that budget, and long-range budget development
- THE ABILITY TO DEVELOP AND MAINTAIN POSITIVE RELATIONSHIPS with Association residents and staff.
The Association Manager must have the following skills:
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Familiarity with budget preparation and financial management
- Ability to manage multiple tasks and projects
- Working knowledge of computer applications including but not limited to spreadsheet, word processing and database software
- Familiarity with residential building maintenance, exterior construction, and landscaping
- Willingness to enforce Association policies, by-laws, and procedures
- Willingness to learn
Under the general direction of the Board of Directors, the Association Manager is responsible for the following tasks as delineated and approximated:
Administration (approximately 25%)
- Assume overall responsibility for the day-to-day operations of TT
- Attend TT Board of Directors and Committee meetings
- Assist with TT's policy development and implementation
- Prepare and review vendor bids and make selection recommendations in conjunction with Landscape and Maintenance Supervisors
- Oversee swimming pool and clubhouse operations in conjunction with maintenance staff and Administrative Assistant
- Investigate promptly and prepare written reports of all accidents or claims for damage relating to TT and file any necessary paperwork as required
Communication (approximately 25%)
- Communicate regularly with residents
- Develop TT notices and forms, as needed
- Prepare a monthly Association Manager's report and other reports as deemed necessary by the Board of Directors
- Respond to owner requests and complaints
- Provide information to owners, the Board of Directors and committees per their requests
- Maintain a visible presence in the community
Financial Management (approximately 25%)
- Oversee TT's finances including billing and invoice payments
- Work with TT's Finance Committee and assume lead responsibility for preparing TT's annual and 30-year budget
- Ensure that TT's financial records are audited
- Ensure the preparation of monthly financial reports for review by the BOD and make recommendations based on those reports
- Ensure that TT has obtained and has in place necessary insurance policies
Supervision (approximately 10%)
- Assign tasks, hire, train, supervise and dismiss staff
- Conduct regular staff meetings
- Administer provisions of Employee Handbook and ensure that staff members are informed of their benefits.
- Conduct annual staff evaluations and make recommendations for staff pay increases or decreases.
- Oversee the maintenance of staff records, including benefit records and submit and monitor Workers Compensation claims.
- Plan and implement procedures and systems to maximize operating efficiency.
- Communicate to staff any Association business and actions as appropriate.
Property Maintenance and Landscaping (approximately 10%)
- Be familiar with residential maintenance and landscape practices and procedures
- Assist with organizing and overseeing maintenance and landscaping projects.
- Coordinate snow removal process in conjunction with Landscape Supervisor
Other (approximately 5%)
- Perform other duties as assigned by the Board of Directors